FREQUENTLY ASKED QUESTIONS
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| Technical Assistance
Q: What hardware/software requirements do I need to use GermedUSA.com?
A: GermedUSA.com can be accessed by both Windows-based and Mac-based computers that run either Netscape or Microsoft's Internet Explorer version 3.0 and higher.
In addition, you will need a connection to the Internet with at least a 28.8 modem.
How to Navigate GermedUSA.com
Q: How do I navigate at GermedUSA.com?
A: Everything on our website is categorized which makes it very easy to search for any product. If you have any problems searching for a specfic
item, please call our customer service department and we will be glad to assist you 1-800-330-1322.
Account Set Up
Q: What information will I need to register/set-up an account with GermedUSA.com?
A: In order to register with GermedUSA you will need a current shipping and billing address along with an active e-mail address.
Q: How long does it take to set-up an account at GermedUSA.com?
A: The instant you register, you'll have an account at GermedUSA.com
Q: Can I set-up multiple accounts/users at the same organization?
A: At this time, GermedUSA.com requires a separate user name and password for each account/user. You may share your user name and password with others in your business at your discretion. It is important to keep this information secure as others could use it to order from GermedUSA.com. We recommend disabling the saved password feature on your preferred browser.
The Purchasing Process
Q: How do I purchase surgical instruments?
A: Our purchasing process is simple, you may either purchase directly from our website or you may call our customer service department & one of our agents will be glad to place the order for you. The number to call is Toll free, 1-800-330-1322.
Q: What is the minimum dollar amount I can order from Germedsusa.com?
A: There is no minimum dollar amount to order at GermedUSA.com. We appreciate every opportunity to service the needs of our customers.
Q: Is ordering from GermedUSA.com safe?
A: Our secure server software (SSL) uses the latest in advanced encryption technology and is among the best software available today for secure commerce transactions. It safeguards ALL of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Q: Can people outside of the United States order from GermedUSA.com?
A: Yes. GermedUSA.com ships worldwide on a daily basis. Like any other well managed E-commerce business today, we will require bank verification of your credit card information, or a successful wire transfer of funds to our account, prior to shipment outside of the United States. Instruments may also be purchased from us at various specialty trade shows throughout the course of the year.
Q: How do I submit my order?
A: Immediately upon a successful completion of your order, you will receive an Order Confirmation Number online, with a detailed invoice being sent to your email address within seconds. If either of these events fails to occur, please contact Customer Service at 1.800.330-1322 so we may verbally confirm receipt of your order.
Q: How do I change my profile?
A: First log into your GermedUSA account & you may then be able to edit your profile.
Q: How do I review my purchasing history?
A: In order to view your purchasing history, you must first log into your GermedUSA account.
Q: What do I do if I forgot my password?
A: If you have forgotten your password, click here.
Our Customer Relations Specialists are available to help you weekdays from 9 a.m. to 5 p.m. EST.
Tel: 800-330-1322 – 516-358-2180
Fax: 800-260-7177 – 516-358-2182
2417 Jericho Turnpike, #333
Garden City Park. NY 11040 (USA)